“How do I book?”

If you’re already a member, email us at hello@inntownapartments.com with your city and dates and we'll send you a list of available homes. Once you've chosen, we'll send you an invoice. Your dates are secured once your deposit lands.

Not yet a member? Apply via the guest application page first.

"Why can't I view the home before booking?"

We don't offer viewings - our hosts are working professionals and opening their homes to multiple viewing requests isn't something we ask of them as it's too disruptive. What we offer instead is thorough pre-verification: every home has been visited and every host has been met by our team in person before a single booking is confirmed. Homes that don't meet our standards are not taken on, and we review our listings regularly. Our job is to do the viewing so you don't have to.

"Can an agency or company book on my behalf?"

Yes - agencies and companies book on behalf of guests regularly. The representative registers with us as a member instead of the individual. They provide their company registration number, professional website, and address at the time of registration, and the guest's full name and phone number at the time of booking.

If the guest is making the booking but wants the company to pay, the company does not need to register as a member however they must pay in line with our terms. All guests are held to the same terms and conditions regardless of who made their booking.

"Is my room private?"

Yes - all Inn Town bookings are for a private room or entire home. We do not place guests in shared rooms unless you are booking as a couple or with a close friend and have requested this specifically.

"Can I switch to a different home once I've booked?"

No - once a booking is confirmed it cannot be transferred to another home. Our homes are not interconnected — they are individual creatives' homes and we are unable to move bookings between them. If you decide not to stay in the home you booked it will fall under our cancellation terms. If your circumstances change please contact us and we will do what we can to help.

“Can I stay long term in your homes?”

Most homes offer short to mid term stays. These homes offer stays of one month plus on a trial month basis - extending month by month if everyone is happy to do. Some hosts are open to longer arrangements upfront which can be discussed at the time of booking.

If you would like the option to stay longer than a month, you can request a TBC extension at the time of booking and we will send you options for homes that have noted they are open to this.

TBC extensions give you first priority to extend and means the home cannot be booked by another guest without giving you the opportunity to confirm first. If we receive another booking request for your dates we will give you 24 hours to confirm or release - please respond within that window as the dates will be opened to the new request if we don't hear from you.

If you are holding a TBC extension please let us know as soon as possible if you do or do not want to extend so we can manage the transition smoothly.

"How do you verify guests?"

Guests are verified either as individuals or through their agency or company representative. Individuals provide a copy of their ID, a personal or professional website, and personal details including phone number and home address. Agencies and companies provide their company registration number, professional website, and address. At the time of booking they provide the guest's full name and phone number.

"How do you verify hosts and homes?"

Every host goes through a two step verification process.

Hosts fill out an application form with their personal and home details - including full name, occupation, personal or professional website, a copy of their ID, and images of the home.

Once reviewed, a member of the Inn Town team visits the home in person to see the space and meet the host. If the home is suitable it is listed on the website and open for guests to book. Homes that don't meet our standards are not listed, and we review our listings regularly.

"How does payment work?"

A £120 deposit is due immediately upon booking - your dates are secured once the deposit lands. The remainder is due three business days before arrival.

Payment is by bank transfer or credit card. For international transfers we recommend Wise for the best rates. Card payment is only available for full payment upfront.

Your deposit is returned within five business days of checkout, provided the home is left in good order.

"When will I receive the address and host contact details?"

We send guests a 'Welcome Pack' once full payment has been received. It includes your host's contact details, address, house information, house rules, and your host's personal recommendations for the area. We send it after full payment to protect your host's privacy - it cannot be sent before.

"Are there late payment fees?"

If your remainder payment is not received by the due date your home may be released for others to book. A late payment fee of £50 applies for one business day overdue and £120 for two or more business days overdue. Full details are in our Terms and Conditions.

"What time can I check in?"

Inn Town doesn't have set check in times - arrival times are arranged directly between you and your host. Hosts will be as flexible as possible to accommodate your schedule. If your host has a same day check in and check out they may need a later arrival time to allow for cleaning, but you may be able to drop your bag before your room is ready. Please be aware that some homes have a latest check in time set on their listing.

Your Welcome Pack includes your host's contact details - please get in touch with them at least 48 hours before arrival to arrange a suitable time. Please be aware that failure to make contact within this window may result in an admin fee. Full details are in our Terms and Conditions.

"What if the home isn't as described on arrival?"

Please photograph any issues immediately on arrival and contact your host directly in the first instance - many things can be resolved quickly between you. If the issue cannot be resolved with your host, contact Inn Town within 24 hours of arrival and we will step in to investigate and find the best resolution.

Please do not wait - issues that are not raised with Inn Town within 24 hours of arrival cannot be taken into account or investigated by us.

"What happens if something goes wrong during my stay?"

For anything minor - a question about the home, a small issue - contact your host directly first, as you would a friend or flatmate. Your host is your first point of contact for day to day matters.

If something more serious arises that you cannot resolve directly, contact Inn Town with any evidence to support and we will step in to liaise.

"Where do I find the house rules?"

House rules are included in your Welcome Pack, sent after full payment. House rules vary from home to home dependent on the host so please read them before you arrive - they are there to protect you both and must be followed throughout your stay.

"I love the home - can I shoot or film in it?"

This is entirely at your host's discretion and must be discussed and agreed with them directly before any photos are taken or equipment is brought in. Please do not assume that permission to stay includes permission to shoot. If you are interested in using an Inn Town home for a shoot or production, please get in touch and we can discuss this with your host or help find the right space for your needs.

"Can I have guests over during my stay?"

This is always at your host's discretion - please ask them directly before making any plans. Some hosts are happy for guests to have people over, others prefer not to. Even if a host has said yes in the past, please ask each time as their situation may have changed.

"Can my friend stay the night?"

Some hosts are happy for guests to have friends stay over, but it is always at the host's discretion. Please ask them directly each time - never assume. Your host may charge an additional fee for an overnight guest, in which case please contact Inn Town and we will arrange this through Inn Town rather than directly with your host.

"Can I bring my pet?"

We love pets, but many hosts have their own animals or allergies to consider. Please ask at the time of booking rather than on arrival.

"What if I want to stay longer?"

Let us know as soon as possible - availability is not guaranteed and dates are not held for you automatically.

If you booked with a TBC extension noted on your confirmation, you have first priority to extend. If we receive another booking request for your dates or your host has a personal need for the space, we will give you 24 hours to confirm or release. Please respond within that window - if we don't hear from you the dates will be opened to the new request.

Email hello@inntownapartments.com to request an extension.

"What time’s check out?

Check out times are discussed directly with your hosts to allow for flexibility for both of you. Please take all of your belongings and leave the home clean, tidy, and ready for the next guest. Your host may have another guest arriving same day in which case you may need to vacate the room in the morning but you may be able to leave your bag until your travel time.

"What if I leave belongings behind?"

Please ensure you take everything with you at checkout. We cannot guarantee retrieval of items left behind, and any costs associated with storage, cleaning, or removal may be deducted from your deposit.

“What happens if I need to cancel or shorten my stay?”

If you cancel or shorten your stay three or more business days before your arrival date, your deposit is retained and there are no further charges. If you cancel or shorten your stay less than three business days before arrival or during your stay, any additional refund is at the host's discretion unless Inn Town is able to cover the nights with another guest.

Please note our service fee is non-refundable in all cases.

If Inn Town is able to find a replacement guest for any nights you have not stayed, those nights will be automatically refunded to you minus our service fee and one night for changeover. This applies to one covering guest per booking.

If you are staying in London during February or September for fashion week, the cancellation window extends to one week before arrival rather than three business days.