HOSTING WITH INN TOWN
Inn Town is a private, verified accommodation platform built for the creative industries. Our guests are working creatives - models, photographers, stylists, actors, directors, and production teams -as well as recommended members of our community. Every guest is personally vetted before their first stay, and every home is visited by our team in person before it goes live.
As a host, you share your home with interesting, considered people from the same creative world -and have the entire process managed for you. We list your home, find your guests, handle all payments and communication, and send every guest a personalised welcome pack before they arrive including your house rules and area recommendations, so they know exactly what's expected before they walk through the door.
We are a direct booking platform for stays in London - unless a request is last minute (two business days or under) or falls outside your parameters, we book on your behalf without needing to check in with you each time. No constant approval requests, no extra screen time.
You set your parameters - who you're happy to host, minimum and maximum stay lengths, days needed between guests - and we use these to book guests who suit your needs directly on your behalf.
Hosting with Inn Town is free. We add our fee on top of your rate on the guest side - what we suggest to you in our rate discussions is what you receive.
Our hosts choose Inn Town because they care about who stays in their home and are interested in being part of something more soulful than traditional rental platforms. If your primary goal is income maximisation we're likely not the right fit, but if you want a considered alternative that brings interesting people through your door and puts something back in your pocket, keep reading.
what inn town does for you
We build and manage your listing - once you're approved we create your profile on the Inn Town platform and handle all updates from there.
We actively market and promote your home - through our social media, our network of agencies and production companies, and direct outreach to clients. We don't just list your home and wait - we go out and find guests for it. A home sitting empty is no use to anyone, including us.
We manage the entire booking process from the moment a guest enquires to the moment they contact you to organise keys - all guest communication, invoicing, payment collection, and sending guests their Welcome Pack before they arrive.
Every guest receives your home information, rules and area recommendations after full payment has been received — so they know exactly what's expected in your home before they get there, and your information is only ever shared with confirmed, paying guests.
If a guest has a complaint, we investigate before any refund is issued. Guests are never automatically refunded against a host - we always speak to both sides first and work directly with you to find the best resolution.
We are contactable throughout every stay and will always respond to host concerns within 24 hours during the work week.
We build genuine relationships with our hosts. Inn Town is a small, personal platform and you'll always be dealing with the same people - not a faceless support system or chatbot.
We're here for questions throughout your time with us, updates to your parameters, pricing, or listing, and anything that falls outside your Host Operations Guide. If you have an event coming up that you'd like us to shout about, let us know - we're happy to promote it to our network through the same channels we use for bookings.
YOUR GUESTS
Every guest who stays in an Inn Town home has been personally verified by our team before their first booking. They are working creatives or people recommended by existing members of our community. Every guest has been vetted and has agreed to our terms and conditions - we do everything we can to ensure they treat your home with the respect it deserves.
AVAILABILITY AND DIRECT BOOKINGS
Once you're live you'll maintain a shared Google Calendar with us which we use to manage your availability and book guests directly on your behalf in real time. If you are hosting in a city other than London, we use your calendar availability to offer to guests and once someone is ready to book we run the request past you first - we need a turnaround time of 24 hours maximum. Keeping your calendar updated is the most important thing you do as an Inn Town host - full instructions are in your Host Operations Guide which we send after your viewing.
BOOKINGS AND PAYMENTS
When a guest books your home you'll receive a booking confirmation from us with their first name, mobile number, arrival and departure dates, and the total amount you will receive. Please confirm receipt within 24 hours. This is not a request to book - this is a confirmed booking.
A £100/€100/$200(AUD) deposit is taken from the guest at the time of booking and transferred to you immediately upon confirmation to secure the dates. This deposit is non-refundable to the guest in the event of a cancellation.
The remainder of the guest's payment is due 3 business days before arrival. If payment is not received the booking may be cancelled and the home reopened for other guests.
Your hosting income is paid as follows:
Stays of less than a week: paid at the end of the guest's stay
Stays of a week or more: paid at the end of each week, starting at the end of the first 7 days. Example: if your guest arrives on a Wednesday, the first payment will be on the following Wednesday
Stays where the total is less than the deposit amount: the deposit is held in the Inn Town account and the full sum paid to you at the end of the stay
WHAT HOSTS ARE REQUIRED TO PROVIDE
For every guest arrival your home should be ready with:
Clean sheets and fresh towels
Adequate space for guests to hang and store their belongings
A clean, quiet, safe, and peaceful environment
These aren't just our standards - they're the minimum a guest deserves when they're trusting you with their time in a new city.
DURING A STAY
Once a guest is in your home, day to day hosting is between you and them directly - exactly as it would be with a trusted friend staying. Inn Town does not get involved in minor disagreements or day to day dynamics.
If something more serious arises - a safety concern, significant damage, or an issue you cannot resolve directly- please document it photographically where possible and contact Inn Town immediately and we will step in to liaise.
For further information on issue handling please refer to our Terms and Conditions.
EXTENSIONS
For stays of one month or more, Inn Town operates on a trial month basis - we extend month by month from there once everyone is happy. Some hosts are open to offering longer stays upfront which can be discussed at the time of onboarding or if your needs change during hosting.
If a guest has a TBC extension noted on their booking confirmation, they have first priority to extend - they booked the home on the basis of a potential longer stay if all goes well. If you do not wish for a guest to extend, please contact Inn Town before the halfway point of their stay so we can manage expectations and find them alternative accommodation. If we don't hear from you within this window we'll assume you're happy for the stay to continue if the guest chooses to extend. We'd recommend getting in touch regardless - even guests without a TBC extension sometimes decide to stay longer, and it's helpful for us to know in advance if that wouldn't work for you.
If we receive another request for dates a guest is holding on a TBC extension - or if you have an external booking or personal need for the space - please inform us immediately so we can give the current guest 24 hours to confirm or release. Once that window has passed the dates are opened accordingly.
If a guest without a TBC extension wishes to extend, we'll proceed if your calendar is showing as available and we haven't heard of any issues from your end.
cANCELLATIONS
If a guest cancels
If a guest cancels for any reason the deposit is yours to keep regardless of when the cancellation occurs. For cancellations made three business days or more before arrival no further charges apply to the guest beyond the deposit. For cancellations made less than three business days before arrival or during the stay, Inn Town will always attempt to find a replacement guest to cover the remaining nights. Any nights we are unable to cover are refunded at your sole discretion. Please note there is a one week cancellation window instead of three business days during February and September for fashion week.
If you need to cancel
We rely on our hosts to honour confirmed bookings. If your home becomes unavailable after a booking has been confirmed, please contact us immediately - never contact the guest directly about a cancellation, Inn Town will always manage this on your behalf.
Please be aware that a £50 cancellation fee will be deducted from your next hosting payment for any cancellation after a booking has been confirmed. This includes cancellations resulting from a double booking with an external source due to calendar availability not being updated. After three cancellations your hosting status on our platform will be re-evaluated.
We understand that life happens - if you're in a genuine emergency please contact us straight away and we'll do everything we can to help.
READY TO HOST WITH US?
Already a host with a question? Email us at hello@inntownapartments.com