HOST FAQS
BOOKINGS
Bethnal Green 3
“How do I book?”
If you’re already a member, email us at hello@inntownapartments.com with your city and dates and we'll send you a list of available homes. Once you've chosen, we'll send you an invoice. Your dates are secured once your deposit lands.
Not yet a member? Apply via the guest application page first.
Hoxton
"Why can't I view the home before booking?"
We don't offer viewings - our hosts are working professionals and opening their homes to multiple viewing requests isn't something we ask of them as it's too disruptive. What we offer instead is thorough pre-verification: every home has been visited and every host has been met by our team in person before a single booking is confirmed. Homes that don't meet our standards are not taken on, and we review our listings regularly. Our job is to do the viewing so you don't have to.
Bethnal Green 2
"Can an agency or company book on my behalf?"
Yes - agencies and companies book on behalf of guests regularly. The representative registers with us as a member instead of the individual. They provide their company registration number, professional website, and address at the time of registration, and the guest's full name and phone number at the time of booking.
If the guest is making the booking but wants the company to pay, the company does not need to register as a member however they must pay in line with our terms. All guests are held to the same terms and conditions regardless of who made their booking.
Harlsden
"How do you verify guests?"
Guests are verified either as individuals or through their agency or company representative. Individuals provide a copy of their ID, a personal or professional website, and personal details including phone number and home address. Agencies and companies provide their company registration number, professional website, and address. At the time of booking they provide the guest's full name and phone number.
Newington Green
"Can I switch to a different home once I've booked?"
“What happens if I need to cancel or shorten my stay?”
If you cancel or shorten your stay prior to 72 hours before your arrival date, the deposit is kept by the host to cover nights held but not stayed. There are no other charges. If you cancel or shorten your stay after 72 hours before arrival or during your stay it is up to the host if they issue any kind of refund.
If you are staying in London over the dates of 1st - 25th of February or September, London Fashion Week, cancellation periods are 1 week rather than 72 hours due to the demand during this period.
If another guest books the home for nights you had booked but not stayed, those nights are refunded to you.
“What if I want to extend my stay?“
You can extend depending on the home’s availability. Email us as soon as possible to organise.
“When will I receive the details of my booking?”
Once full payment has been received we will send you a Welcome Pack with all host and home information as well as local, creative recommendations to the area.
“How do you verify the guests?”
Guests can be verified as individuals or through their representative/company. Guests verified as individuals provide a copy of their ID, personal or professional website and other personal details such as phone number and home address. Representatives/companies that book on behalf of the guests provide their company registration number, professional website and address.
At the time of booking, they provide the Guest’s full name and phone number.
“How do you verify the hosts/homes?”
Hosts go through a two-step verification process...
Firstly, Hosts fill out an online form with their home and personal details. This includes home address, the full names of the hosts, occupations, personal or professional websites, a copy of their ID and images of the homes.
Once reviewed by Inn Town, a member of Inn Town does a house viewing either in person or via FaceTime to see the home and to meet the hosts. After the viewing, if the home is suitable for Inn Town, it is then listed on the website and open for our Guests to book.
“Can my friend stay the night?”
Some hosts allow guests to have friends stay over, however, it is always at their discretion and they may want to charge an extra fee for the extra person so please ask them first, each time. If they want to charge an extra fee Inn Town will handle this on your behalf.
“How do I organise my arrival to the home?”
Arrival times are organised directly between Guests and Hosts. Welcome Packs include the Hosts phone numbers and Guests are to text or call their host a minimum of 48 hours before their arrival date to organise a suitable arrival time.
“Can I bring my pet?”
We love pets however many hosts have their own pets to take care of and some have allergies, so please ask at the time of booking.